Communifire Support

Communifire comes with two guarantees:

• Your software is guaranteed to work. Bugs happen sometimes. When they do, we fix them promptly and with a smile.
• You're guaranteed personalized support, including implementation, installation, setup, and usage. Your platform will be easy to use, flexible, and scalable.

We're ready to help you

Customer focus is not an area of emphasis, but the key driving force behind the quality and self-sufficiency of Axero's products. We follow an iterative approach in product development where customer feedback opens avenues for future development and enhancements. Working in close ties with our strong clientele not only benefits the product, but also the client's business.

We are passionate about offering you the best support possible -- insuring that you make the most out of Communifire. You, as a customer, potential customer, developer, or partner, have access to the full realm of the Communifire Support Community (which, by the way, runs on the Communifire platform).

Participate in community conversations with other Communifire customers, developers, partners, and the Axero team.

Standard Support

All plans include access to Communifire Support Community, where you can access user guides and how-to's, post questions and get answers in the discussion forums. 

Premium Support for SaaS plans (annual support agreement)

• Everything provided above, and:
• Your own personal support space - We provide you with a secure and confidential support space within our support community. All communication in that space is private by default and only viewable by the customer and Axero Solutions.
• Access to submit private cases and help questions.
• Axero Solutions will provide support services for as long as the annual support contract is renewed.

Premium Support for self-hosted plans (annual support agreement)

• Everything above, and:
• During your support term, you will be offered all corrections and performance improvements to the Software that are designated as service packs or update releases by Axero. You will be notified and offered the opportunity to obtain all updates as they become available.
• Support on questions related to installation, upgrades, bugs, and user guide.
• Questions related to understanding the code, extending the framework, and performing customizations.
• Support via instant messenger, email, or phone for urgent requests.
• Axero Solutions will provide support services for as long as the annual support contract is renewed.

Interested in a premium support plan?  Contact us now to get it set up.